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Returns & Refunds

If Your Item is Damaged in Shipping
If possible, please open and inspect your item immediately after receiving it.  If you can clearly tell that the item is damaged (broken glass, broken pieces, scratched surfaces), tell the delivery driver that you would like to refuse the shipment.  

If you are not able to open it immediately - you must open and inspect it within 7 days.  If the item is damaged please keep all original shipping cartons and packaging materials and contact us immediately.  You must contact us within 7 days of receiving your item so that a claim can be filed with the shipping carrier.  Damage reports received after 7 days of receipt will not be accepted and you will be responsible for replacing or repairing your item.  After the shipping carrier has returned your damaged item and we inspect it, we will send a replacement.  If the item is inspected and proven not to be damaged we will not send a replacement item and you will be responsible for the return shipping fees. 

If Your Item is Defective
If you think you received a defective item please contact us within 7 days of receiving the item.  Most clocks can easily be fixed over the phone with small adjustments. If your item is defective after seven days and before two years it is covered by our two year limited warranty.


How To Return An Item
Your item must be in its original unused condition to be returned.  We must receive the item within 15 days of the receipt of your item. 

1. Please send us a message to request a refund or exchange.
2. Within 48 hours, if your return request is accepted, we will issue you a return authorization number and the return address.
3. You are responsible for returning the merchandise and making sure it is packed well.  We also suggest buying insurance from the carrier to protect against damaged or lost items.  We cannot be held responsible if an item is returned damaged.  If the item is damaged, the buyer will be responsible for the complete cost of the item and will also be responsible for obtaining reimbursement from the shipping carrier if insurance was purchased.
4. Include in your package a signed letter stating the reason for your return and the original receipt. 
5. Once your item is received and inspected we will issue you a credit or exchange your item.  If any materials are missing (parts, instruction manuals, etc.), the cost of the missing materials will not be refunded.  
6. Please note that we cannot be held liable for return shipping costs and the original shipping charge will not be refunded (even if it was shipped free, we will withhold our actual shipping cost).


Return Exceptions
 
1. Some items cannot be returned.  Please read the item description carefully or contact us before placing an order if you are unsure.
2. Items that have been used, personalized, or altered will not be accepted for return or exchange. 
3. Items that are reported defective after seven days of receiving them  These items are covered by our two year limited warranty
4. Special order items cannot be returned under any circumstances. 


How We Ship Stuff

Turnaround
 
In stock orders are shipped within 48 hours Monday - Friday but usually within 24 hours.  If your order is not shipped within 48 hours we will contact you and give you our best shipping estimate. Shipping times may be longer due to holidays or severe weather or out of stock items.  If you place a special order for an item that we do not stock the order can not be canceled.  Speical orders usually ship within 4 to 8 weeks but can take longer.

Carriers 
We use the following carriers to deliver our orders: USPS, UPS, FedEx.  For large orders that cannot be shipped small parcel we will use the most economical LTL carrier.

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. 

Shipping Rates 
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to review shipping charges before placing your order.  

Back Orders
If an item you order is out of stock we will let you know within 48 hours. If more than one item is ordered, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.  

Special Orders
Special orders can sometimes take several months to prepare and ship.  An item will clearly be marked as a special order in the product description on each page.